Advocacy Services
No one teaches you how to be a patient, or how to ensure loved ones are properly cared for in emergencies, hospital stays or in-patient rehab. We’ve been there and can show you the way.
Patients (In-patient)
Bedside concierge advocacy- We will check-in on and watch over you at the hospital.
Patients (Out-patient)
Finding the best doctor/ provider for you
Checking training, experience and board certification
Setting- hospital based, out patient clinics, stand alone/ independent office
Cost/ Billing- Facitity fees, surprise billing, in vs. out network, co-pays, co-insurance, self-pay, Medicare
Scheduling appointments
Appointment wait times/ Getting seen sooner
Limiting time in waiting area
Waitlists
Preparing for a healthcare appointment
We will accompany you to appointments and out-patient procedures
Being your own advocate- having concerns addressed
Chronic conditions
Clinical trials
Transportation to and from appointments
Caregivers
How to advocate for others
Healthcare power-of-attorney
Living wills/ End of life directives
Communicating with the medical team
Continuity of Care/ Discharge coordination
Home care aides
Home safety
Medication safety
Navigating nursing homes and rehab facilities
Health Insurance / Medicare Planning
Selecting a plan
Supplemental Insurance
Obtaining the benefits that you’ve paid for
Pre-Authorizations
Denials and Appeals- Less than 1% of patients appeal. I am UNDEFEATED in winning appeals of denial of benefits.
Healthcare Ombudsman
Notice of Insurer Violations
Billing
Navigating health insurance bills/ Explanation of Benefits
Negotiating self-pay rates/ Payment plans
Prior authorization/ Pre-approval
Itemized bills
Zero balance letters